Thank you for shopping at Perfume Crafts. We want to ensure you are completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.

1. Eligibility

You have the right to return your order within 14 days of receiving it for a full refund. To be eligible for a return, please ensure that:

  • The product is unused, undamaged, and in its original packaging.
  • Any seals or protective layers remain intact.

2. Return Procedure

To initiate a return, please follow these steps:

  • Contact Us: Email our customer service team at info@perfumecrafts.com within 14 days of receiving your order to initiate your return request. Please include your order number and the reason for the return.
  • Package the Product: Carefully package the product to prevent any damage during return transit. Include your order number and contact information inside the package.
  • Return Address: You will receive the return address from our customer service team once your return request is approved.

3. Refunds

Once we receive your return:

  • We will inspect the returned item to ensure it meets our return eligibility criteria.
  • You will receive an email confirmation acknowledging receipt of the returned item.
  • If your return is approved, we will initiate a refund to your original payment method.
  • You can expect to see the credit reflected within 7-10 business days, depending on your bank or credit card issuer’s processing times.

4. Exchanges

If you wish to exchange a product:

  • Contact our customer service team within 14 days of receiving your order to check availability for the exchange.
  • Exchanges are subject to stock availability. If the desired item is unavailable, we will process a refund instead.

5. Defective or Damaged Products

In the rare event that you receive a defective or damaged product:

  • Contact our customer service team immediately upon receipt of the item.
  • Please provide clear photos of the defective or damaged product.
  • We will arrange for a replacement to be sent to you or offer a full refund, including any shipping costs incurred.

6. Return Shipping Costs

  • Return shipping costs are generally the responsibility of the customer unless the product was received as defective or damaged.
  • We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item without a tracking number.